Privacy Policy

Last Updated: 23 August 2026

Buffalo Safari Lodge (“Buffalo Safari Lodge”, “we”, “us” or “our”) respects your privacy and is committed to protecting the personal information you provide when using our website, contacting us, making an enquiry, requesting information, making a reservation, or using our accommodation and related services.

This Privacy Policy explains what personal information we may collect, how we collect and use it, when we may share it, how we protect it, and the rights and choices available to you.

By using the Buffalo Safari Lodge website or providing personal information to us, you acknowledge that you have read and understood this Privacy Policy.

1. About Buffalo Safari Lodge

Buffalo Safari Lodge is a hospitality and tourism establishment in Uganda providing accommodation, safari-related experiences and other services to local and international guests.

For the purposes of applicable data protection laws, Buffalo Safari Lodge is responsible for the personal information collected and processed through our website and in connection with our services.

2. Information We Collect

We may collect different types of personal information depending on how you interact with Buffalo Safari Lodge.

2.1 Information You Provide Directly

You may provide personal information when you:

Make an accommodation enquiry.
Make or request a reservation.
Contact us by email, telephone, WhatsApp or through our website.
Complete an online enquiry or contact form.
Request information about our accommodation or safari experiences.
Subscribe to our newsletter or marketing communications.
Provide feedback or submit a review.
Participate in promotions, competitions or surveys.
Communicate with our staff before, during or after your stay.

The information we may collect can include:

Full name.
Email address.
Telephone or WhatsApp number.
Country of residence.
Arrival and departure dates.
Number of guests.
Accommodation preferences.
Safari or activity preferences.
Special requests relevant to your stay.
Payment or billing information where applicable.
Information contained in messages or other communications you send to us.

We will only request information that is reasonably necessary for the relevant purpose.

3. Information Collected Automatically

When you visit our website, certain technical information may be collected automatically.

This may include:

IP address.
Browser type and version.
Device type.
Operating system.
Language preferences.
Approximate geographic location.
Pages visited.
Time spent on pages.
Links or buttons clicked.
Referring website.
Date and time of your visit.
Website performance and diagnostic information.

We may collect this information through cookies, analytics tools, server logs and similar technologies.

For more information about our use of cookies, please refer to our Cookie Policy.

4. How We Use Your Personal Information

Buffalo Safari Lodge may use personal information for the following purposes:

Accommodation and Reservations

We may use your information to:

Process and manage accommodation enquiries.
Confirm and manage reservations.
Communicate with you about your booking.
Prepare for your arrival.
Provide requested accommodation and services.
Respond to special requests.
Manage changes or cancellations.

Customer Service

We may use your information to:

Respond to questions and enquiries.
Provide information about our lodge and services.
Assist with requests before, during or after your stay.
Resolve complaints or service issues.
Improve our customer service.

Safari and Tourism Services

Where applicable, information may be used to organise or coordinate:

Safari experiences.
Game drives.
Nature and wildlife activities.
Tours and excursions.
Transportation arrangements.
Other activities requested by guests.

We may need to share relevant information with selected service providers to fulfil a request you have made.

Payments and Financial Administration

Where payments are made through our website or other electronic payment channels, information may be processed to:

Confirm and process payments.
Verify transactions.
Prevent fraudulent transactions.
Maintain financial and accounting records.
Manage refunds where applicable.

Payment information may be processed by third-party payment service providers. Buffalo Safari Lodge does not necessarily store complete payment card details on its own systems.

Website Improvement and Analytics

We may use information about how visitors use our website to:

Understand website traffic.
Identify popular content.
Detect technical problems.
Improve website performance.
Improve the user experience.
Develop new services and website features.

Marketing and Communications

Where permitted by law and, where required, with your consent, we may use your contact information to send you:

News and updates about Buffalo Safari Lodge.
Special offers.
Accommodation promotions.
Safari and tourism offers.
Events and announcements.
Other marketing communications that may be relevant to you.

You can unsubscribe from marketing communications at any time.

5. Legal Basis for Processing Personal Information

Where applicable, Buffalo Safari Lodge processes personal information on one or more of the following grounds:

Performance of a contract – where processing is necessary to provide accommodation or services you have requested.
Your consent – where you have voluntarily provided consent for a specific purpose, such as certain marketing or non-essential cookies.
Legitimate interests – where processing is reasonably necessary to operate, improve, secure and promote our business, provided that these interests do not override your privacy rights.
Legal obligations – where we are required to process or retain information to comply with applicable laws, regulations or lawful requests.
Protection of rights and security – where processing is necessary to prevent fraud, misuse, security incidents or other unlawful activity.

6. Sharing Your Personal Information

Buffalo Safari Lodge does not sell your personal information.

We may share personal information with trusted third parties where reasonably necessary to provide our services or operate our business.

These may include:

Booking and reservation service providers.
Payment processors.
Tour and safari service providers.
Transportation providers.
Website hosting providers.
Website developers and technical support providers.
Email and communication service providers.
Analytics providers.
Marketing service providers.
Professional advisers.
Government authorities or regulatory bodies where legally required.

We only provide third parties with information that is reasonably necessary for the relevant service or purpose.

Third-party service providers may process personal information according to their own privacy policies and terms.

7. International Transfers of Personal Information

Some of our service providers may operate outside Uganda or may store or process information on servers located in other countries.

Where personal information is transferred outside Uganda, Buffalo Safari Lodge will take reasonable steps to ensure that the information continues to receive appropriate protection and is handled in accordance with applicable data protection requirements.

8. Cookies and Similar Technologies

Buffalo Safari Lodge uses cookies and similar technologies to improve website functionality, understand website usage, remember preferences and, where applicable, support marketing activities.

Cookies may be placed by Buffalo Safari Lodge or by third-party service providers.

You may manage or disable certain cookies through your browser or our cookie management tool, where available.

Disabling certain cookies may affect the functionality of some parts of the website.

Please see our Cookie Policy for further information.

9. Social Media and Third-Party Content

Our website may contain links to or embedded content from third-party platforms such as:

Facebook.
Instagram.
YouTube.
Google Maps.
Other social media and tourism platforms.

When you interact with third-party content or leave our website to visit another platform, your information may be processed by that third party.

Buffalo Safari Lodge does not control the privacy practices of third-party websites and encourages you to review their respective privacy policies before providing personal information.

10. Information About Children

Our website and services are intended primarily for adults and families travelling with children.

We do not knowingly collect personal information directly from children for purposes unrelated to providing our services.

Where information concerning a child is necessary for a reservation or stay, it should be provided by a parent, guardian or other person authorised to provide such information.

11. Security of Personal Information

Buffalo Safari Lodge takes reasonable technical and organisational measures to protect personal information against:

Unauthorised access.
Unauthorised disclosure.
Loss.
Misuse.
Alteration.
Destruction.
Accidental or unlawful processing.

However, no website, electronic communication or information storage system can be guaranteed to be completely secure.

You should therefore exercise appropriate caution when transmitting personal information over the internet.

12. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including:

Providing our services.
Managing reservations and guest relationships.
Maintaining business and financial records.
Resolving disputes.
Meeting legal, accounting and regulatory requirements.
Protecting our legitimate business interests.

When information is no longer required, we may securely delete, anonymise or otherwise dispose of it.

The exact retention period may vary depending on the type of information and the purpose for which it was collected.

13. Your Privacy Rights

Subject to applicable law, you may have rights regarding your personal information, including the right to:

Request access to personal information we hold about you.
Request correction of inaccurate or incomplete information.
Request deletion of personal information where there is no legitimate reason for us to continue processing it.
Object to certain types of processing.
Request restriction of processing in appropriate circumstances.
Withdraw consent where processing is based on consent.
Opt out of marketing communications.
Request information about how your personal information is being processed.

These rights may be subject to legal limitations and exceptions.

14. Marketing Communications

If you receive marketing communications from Buffalo Safari Lodge, you can unsubscribe at any time.

You may do this by:

Using the “unsubscribe” option included in an email, where available.
Contacting us directly.
Informing our staff that you no longer wish to receive marketing communications.

Please note that even if you opt out of marketing communications, we may still send essential service-related communications, such as reservation confirmations, booking updates or important information concerning your stay.

15. Third-Party Links

Our website may contain links to websites operated by third parties.

These websites are not controlled by Buffalo Safari Lodge. We are not responsible for the privacy practices, security or content of third-party websites.

We recommend that you review the privacy policy of any third-party website before submitting personal information.

16. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our services, website, technology, legal requirements or privacy practices.

When changes are made, we will update the “Last Updated” date at the top of this page.

Where appropriate, we may also provide additional notice of significant changes.

17. Contact Us

If you have questions about this Privacy Policy, wish to exercise your privacy rights, or have concerns about how Buffalo Safari Lodge handles your personal information, please contact us.

Buffalo Safari Lodge
Uganda
Website: www.buffalosafarilodge.com

You may contact us through the telephone number, email address or other contact details published on our website.

18. Complaints and Data Protection Concerns

If you believe that Buffalo Safari Lodge has handled your personal information improperly, we encourage you to contact us first so that we can investigate and address your concern.

Where applicable, you may also have the right to lodge a complaint with the relevant data protection or regulatory authority in Uganda.